Customer support

We accept questions about product contents, sizes and options, order changes, shipping, exchanges and returns.

How to contact us

Open the inquiry form

Enter your name, email address for our reply and your question. For an existing order, include the order number and product name. For returns or damage, describe the issue. If photographs are needed, we will explain how to submit them.

Before ordering

• Check the format and size of prepared decoctions and herb kits.
• For price-inquiry products, confirm the contents, weight, size and final quotation before ordering.
• A requested delivery date is a preference and does not guarantee arrival on that date.
• Orders cannot be changed or cancelled once shipment or production has begun.

Shipping and returns

After receiving your inquiry, we will provide instructions based on the order status and product conditions. Contact us before returning anything to receive the return address. Read shipping, exchanges, returns and dispute resolution information.

Privacy inquiries

You may also use the form to request access to, correction of or deletion of personal information. Provide only the minimum information needed. Do not enter passwords, card numbers, national identification numbers or medical information such as symptoms or medical history.